Privacy policy

Darliso ("we," "our," or "us") is committed to protecting your privacy. This privacy policy explains how your personal data is collected, used and disclosed by Darliso. This privacy policy applies to our website and its associated subdomains (collectively, our "Service"), as well as to our Darliso application. By accessing or using our Service, you signify that you have read, understood and agreed to the collection, storage, use and disclosure of your personal information as described in this privacy policy and our terms of use.

Definitions and key terms
Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
Company: when this policy mentions "Company," "we," "us" or "our," it refers to Darliso, which is responsible for your information under this privacy policy.
Country: where Darliso or the owners/founders of Darliso are based.
Customer: refers to the company, organization or person that signs up to use the Darliso Service to manage relationships with your consumers or service users.
Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit Darliso and use the services.
IP address: every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Personnel: refers to individuals who are employed by Darliso or who are under contract to perform a service on behalf of one of the parties.
Personal data: any information that, directly, indirectly, or in connection with other information — including a personal identification number — allows the identification or identifiability of a natural person.
Service: refers to the service provided by Darliso as described in the related terms (if applicable) and on this platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may interest you.
Website: Darliso's site, accessible via this URL: https://trydarliso.com/
You: a person or entity registered with Darliso to use the Services.

What information do we collect?
We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. This information may include:
Name / Username
Phone numbers
Email addresses
Mailing addresses
Billing addresses

How do we use the information we collect?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us better respond to your individual needs).
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To improve customer service (your information helps us respond more effectively to your customer service requests and support needs).
To process transactions.
To administer a contest, promotion, survey or other site feature.
To send periodic emails.

When does Darliso use end-user information from third parties?
Darliso collects the end-user data necessary to provide the Darliso services to our customers.
End users may voluntarily provide us with information they have made available on social media websites. If you provide us with such information, we may collect publicly available information on the social media websites you have indicated. You can control how much information social media websites make public by visiting these sites and changing your privacy settings.

When does Darliso use customer information from third parties?
We receive information from third parties when you contact us. For example, when you submit your email address to us to show your interest in becoming a Darliso customer, we receive information from a third party that provides automated fraud-detection services to Darliso. We also occasionally collect information that is made publicly available on social media websites. You can control how much information social media websites make public by visiting these sites and changing your privacy settings.

Do we share the information we collect with third parties?
We may share the information we collect, whether personal or not, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may interest you. We may also share it with our current and future affiliates and business partners, and if we are involved in a merger, asset sale or other corporate reorganization, we may also share or transfer your personal and non-personal information to our successors.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, email management, storage marketing, credit card processing, customer service and fulfillment of orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log files, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers and ad networks. If your IP address is shared, it may be used to estimate general location and other technographic data such as connection speed, whether you have visited the website in a shared location and the type of device used to visit the website. They may aggregate information about our advertising and what you see on the website, then provide audits, research and reports for us and our advertisers.

We may also disclose personal and non-personal information about you to government officials or law enforcement or private parties if we, in our sole discretion, believe it is necessary or appropriate to respond to claims, to legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical or legally actionable activity, or to comply with other applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end users?
Darliso will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above.

How do we use your email address?
By submitting your email address on this website, you agree to receive emails from us. You can unsubscribe from any of these email lists at any time by clicking the unsubscribe link or another opt-out option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for custom audience targeting on sites like Facebook, where we display personalized ads to specific people who have chosen to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates relating to your order. However, if you have provided us with the same email address through another method, we may use it for any of the purposes set out in this policy.

How long do we keep your information?
We only keep your information for as long as necessary to provide you with Darliso and to fulfill the purposes described in this policy. This is also the case for anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and there is no longer any need to keep it to comply with our legal or regulatory obligations, we will either delete it from our systems or depersonalize it so that we can no longer identify you.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our payment gateway providers' database to be accessible only by those authorized with special access rights to such systems, and who are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financial data, etc.) is never kept on file. However, we cannot guarantee the absolute security of the information you transmit to Darliso nor guarantee that your information on the Service will not be accessed, disclosed, altered or destroyed by a breach of any of our physical, technical or management safeguards.

Can my information be transferred to other countries?
Darliso is incorporated in the United Kingdom. Information collected through our website, through direct interactions with you, or through the use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including in countries that may not have general laws regulating the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the above, you voluntarily consent to the cross-border transfer and hosting of such information.

Is the information collected by the Darliso Service secure?
We take precautions to protect the security of your information. We have put in place physical, electronic and managerial procedures to help safeguard, prevent unauthorized access, maintain data security and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, although we make reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes a non-waivable obligation to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that obligation.

Can I update or correct my information?
The rights you have to request updates or corrections to the information collected by Darliso depend on your relationship with Darliso. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete the personally identifiable information kept about you in our systems (subject to the following paragraph) by canceling your account. These updates, corrections, changes and deletions will have no effect on other information that we keep, or on information we have provided to third parties in accordance with this privacy policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the confidentiality of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove every record of the information you have provided us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in the databases we actively use and other readily searchable media will be updated, corrected, changed or deleted, as the case may be, to the extent reasonably and technically feasible.

If you are an end user and wish to update, delete or receive information we hold about you, you can do so by contacting the organization of which you are a customer.

Personnel
If you are an employee or applicant of Darliso, we collect the information you voluntarily provide to us. We use the information collected for human resources purposes to manage employee benefits and review applications. You can contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we hold about you. These updates, corrections, changes and deletions will have no effect on other information that we keep, or on information we have provided to third parties in accordance with this privacy policy prior to such update, correction, change or deletion.

Sale of the business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Darliso or any of its subsidiaries (as defined herein), or of that part of Darliso or any of its subsidiaries to which the Service relates, or if we cease our business or file a petition or have a petition filed against us in bankruptcy, reorganization or similar proceedings, provided that the third party agrees to adhere to the terms of this privacy policy.

Subsidiaries
We may disclose information (including personal information) about you to our subsidiaries. For the purposes of this privacy policy, a "subsidiary" means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Darliso, whether through ownership or otherwise. Any information about you that we provide to our subsidiaries will be treated by those subsidiaries in accordance with the terms of this privacy policy.

Governing law
This privacy policy is governed by the laws of Europe, without regard to its conflict of laws provisions. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this privacy policy, except for individuals who may have the right to make claims under the Privacy Shield, or the Swiss-U.S. framework. The laws of France, excluding its conflict of laws rules, will govern this agreement and your use of the website. Your use of the website may also be subject to other local, national or international laws.

By using Darliso or contacting us directly, you signify your acceptance of this privacy policy. If you do not agree with this privacy policy, you should not interact with our website or use our services. Continued use of the website, direct contact with us, or following the posting of changes to this privacy policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your consent
We have updated our privacy policy to provide you with complete transparency about what is set when you visit our site and how it is used. By using our website, creating an account or making a purchase, you hereby consent to our privacy policy and agree to its terms.

Links to other websites
This privacy policy applies only to the Services. The Services may contain links to other websites that are not operated or controlled by Darliso. We are not responsible for the content, accuracy or opinions expressed on these websites, and these websites are not investigated, monitored or checked for accuracy or completeness by us. Remember that when you use a link to go from the Services to another website, our privacy policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, are subject to that website's own rules and policies. These third parties may use their own cookies or other methods to collect information about you.

Advertising
This website may contain third-party advertising and links to third-party sites. Darliso makes no representation as to the accuracy or appropriateness of any information contained in these advertisements or sites and accepts no responsibility for the conduct or content of these advertisements and sites and the offers made by third parties. Advertising keeps Darliso and many websites and services you use free. We work hard to ensure that ads are safe, non-intrusive and as relevant as possible. Third-party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by Darliso of the third-party sites, goods or services. Darliso assumes no responsibility for the content of the advertisements, the promises made or the quality/reliability of the products or services offered in all advertisements.

Cookies for advertising
These cookies collect information over time about your online activity on the website and other online services to make online advertising more relevant and effective for you. This is known as interest-based advertising. They also perform functions such as preventing the same advertisement from continually reappearing and ensuring that ads are correctly displayed for advertisers. Without cookies, it is really difficult for an advertiser to reach its audience, or to know how many ads were displayed and how many clicks they received.

Cookies
Darliso uses "Cookies" to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to improve the performance and functionality of our website, but they are not essential for their use. However, without these cookies, certain features such as videos may become unavailable or you would have to enter your login information each time you visit the website because we would not be able to remember that you have already logged in. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access certain or all features of our website correctly. We never place personally identifiable information in cookies.

Blocking and disabling cookies and similar technologies
Wherever you are, you can also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning correctly, and you may not be able to fully use all of its features and services. You should also be aware that you might lose some saved information (for example, saved login information, site preferences) if you block cookies in your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookies does not delete the cookie from your browser; you will need to do this yourself from your browser.

Children's privacy
We collect information from children under 13 only to improve our services. If you are under 13, you may only use our website with the participation of a parent or guardian.

Changes to our privacy policy
We may change our Service and policies, and we may need to make changes to this privacy policy so that they accurately reflect our Service and policies. Unless required by law, we will notify you (for example, via our Service) before making changes to this privacy policy and give you the opportunity to review them before they take effect. Thereafter, if you continue to use the Service, you will be bound by the updated privacy policy. If you do not wish to accept this privacy policy or any update, you can delete your account.

Third-party services
We may display, include or make available third-party content (including data, information, applications and other products and services) or provide links to third-party websites or services ("Third-Party Services"). You acknowledge and agree that Darliso will not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Darliso assumes and will have no liability to you or any other person or entity for any Third-Party Services. Third-Party Services and links to them are provided solely for your convenience, and you access and use them entirely at your own risk and subject to those third parties' terms and conditions.

Order history management

Darliso keeps your order history to facilitate your future purchases, process returns or complaints and improve our services. This information includes the products purchased, transaction dates, delivery and billing addresses, as well as the payment methods used (without storing full credit card details). You can view your order history at any time by logging into your account on our platform. Order history is kept for a period of 5 years in accordance with legal and accounting obligations. If you would like more information about your past orders or wish to request the deletion of data related to certain of your orders (to the extent compatible with our legal obligations), please contact our customer service.

Contact us
Please feel free to contact us if you have any questions about this privacy policy.

GDPR (General Data Protection Regulation)

In accordance with the General Data Protection Regulation (GDPR), users residing in the European Union have certain rights regarding their personal data. At Darliso, we are fully committed to respecting these rights, which include: the right to access your data, the right to rectification, the right to erasure (right to be forgotten), the right to restriction of processing, the right to data portability, the right to object and the right not to be subject to a decision based solely on automated processing. To exercise any of these rights, please contact us via our contact page or by email at contact@trydarliso.com . We will process your request within the time limits prescribed by the GDPR (generally one month, with the possibility of a two-month extension if necessary).

Website name: Darliso

Email: contact@trydarliso.com

Contact form: Contact us

Customer service: Our customer service is available Monday to Friday.

Response time: Customer service responds within 24/48 hours.